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Operations Assistant - Mersea
Location: Mersea Salary: £15,240 p.a. pro rata Contact type: Fixed Term for 12 months, term time only Date Added: Monday 07 Jan 2019 Closing Date: Tuesday 12 Feb 2019
Operations Assistant - Essex Outdoors
Working Hours: Part-time
Salary: £15240 p.a pro rata
Work location: Essex Outdoors Mersea Contract type: Fixed Term Contract of 12 months, term time only Hours: 10:00 - 14:00 Monday - Friday
Closing Date (Period for Applying): 12/02/19
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.
Essex Outdoors is Essex County Council’s provider of residential (and day) outdoor activities. This role is responsible for customer liaison around defining specific requirements for bookings through the service bespoke Bookings and Resource management software platform. This role is key in the generation of income and account management of key customers to the centre.
The purpose of this job is to be the first line contact for customers in connection with group and individual bookings and assist in the provision of a high performing Operations function within the Centre, meeting all agreed service standards. The Operations assistant, in liaison with other staff, will also be required to provide data and other information to the Central Team / Service Manager as required.
Assist in the Operational Function at the Centre, ensuring that customer requirements are determined and allocated correctly through the Bookings software platform and updated as required.
Use the Bookings software platform to ensure that all other functional areas of the Centre have the required information for all bookings.
Use of specialist knowledge to provide information, advice and guidance to customers and staff on specific bookings as required.
To provide exceptional levels of customer service to all customers of the Centre and ensure consistent adherence to both designed outcomes and agreed service levels.
Ensure compliance with all external and internal regulation.
Work collaboratively with other functional areas at the Centre and Service, to ensure the best overall outcome for all visitors, whilst protecting Essex Outdoors’ interests.
To actively promote, process and secure local sales to increase income generation to meet assigned targets.
Administration and processing of payments received, in person or over the telephone, and collation of all monies to be banked according to the necessary processes.
To work flexibly and provide cross service cover when fluctuating workloads or staff absences require this and to undertake such other duties as may reasonably be required commensurate with grade to support the business, including maintaining business continuity.
Knowledge, skills and experience
5 GCSE’s grade C and above, or equivalent (including Maths and English)
Experience within a busy, operations focussed, business environment.
Competent IT skills
Possession of good inter-personal skills, particularly over the telephone.
High level of personal organisation and time management
High degree of accuracy and attention to detail
Ability to develop and sustain superior customer relations to increase return business
Interest or experience in Outdoor Activities, and the ability to inspire others to engage in similar activities
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/benefits
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.
If you have any queries regarding this role, or require anything further, please contact the Essex Recruitment Team on 033 005 83330* *Calls to this number are charged in the same way as calls to numbers starting 01 or 02, please check with your service provider